FAQ
Withdrawal
***In-store pickup service is temporarily suspended and will resume in February 2025.***
Return and Exchange Policy (Online Store and Points of Sale)
All our items sold are final sale, no exchanges or refunds are accepted.
Delivery
Shipments are made using Purolator, GLS or Canada Post.
In case the customer provides the wrong shipping information, the customer will be responsible for paying the additional costs incurred by the reshipment. No refund will be given.
We are not responsible for late receipt of orders and we are not responsible for breakage of packaging or items during delivery.
Shipping is available throughout Canada excluding territories. International shipping is not available at this time.
Shipping costs
Province of Quebec:
$15 for 1 to 3 items
$25 for 4 to 6 items
$45 for 7 items or more.
Province of Ontario:
$20 for 1 to 3 items.
Provinces of New Brunswick, Nova Scotia and Newfoundland:
$25 for 1 to 2 items.
Provinces of British Columbia, Alberta, Saskatchewan and Manitoba:
$25 for 1 to 2 items.
*Amounts shown above are rounded to include sales tax.
Payment by transfer
Payment by Interac transfer is possible.
Send the total amount of your fees to the following email:
lileparfume8@gmail.com (security question answer: perfume).
Gift Cards
Gift cards are only redeemable on our website.
My package seems lost, what should I do?
You can contact the Purolator team directly at 1-888-744-7123, GLS at 1-888-463-4266 or Canada Post at 1-866-607-6301 with your tracking number that you received by email.
They are the ones who will be able to track it and tell you exactly where your package is.
If necessary, if he tells you that he can't find it, write to us at lileparfume8@gmail.com
Promotional Code
If you have a promo code, you must enter it in the space provided for this purpose when checking out.
If you forgot to enter your promo code once your order has been paid, it is unfortunately no longer possible to apply the promo code afterwards.
Promo codes are valid online only.